FAQ
Everything you want to know about PET cans
Ordering, delivery, cans and lids, the sealing machine and your own logo on the can. Question not listed? We are happy to help.
Ordering & payment
Can I order a sample box first?
Yes. The sample box (€24.99) lets you test the cans, sizes and lids before you place a larger order.
Which starter package is right for me?
Every starter package includes an automatic PRO sealer (approx. 1,000 cans per hour), a 2-year warranty and 1 free mold.
- Starter: machine + sample box with 6 cans in every size and lids. Ideal to test the concept.
- Pro: machine + 400 cans (mix up to 2 sizes) + 400 lids. Everything to serve from day one.
- Ultra: machine + 1,800 cans (mix up to 3 sizes) + 1,800 lids + 1,800 stickers with your logo.
Do prices include VAT?
All prices are shown excl. VAT. VAT is added at checkout unless you enter a valid EU VAT number (reverse charge within the EU). You always receive an invoice with VAT details for your accounts.
How can I pay?
You pay securely online at checkout. The available payment methods are shown in the checkout. Silk print is never paid online: you receive a quote first.
Delivery & shipping
How fast will my order arrive?
We ship from our own warehouse in Belgium. Parcels arrive in 2 to 4 working days, pallets in 2 to 6 working days (with tail lift). Stickers are delivered 5 to 7 working days after you approve the proof.
What does shipping cost?
Delivery is included across the Benelux (Belgium, the Netherlands and Luxembourg) on starter packages, can packs and pallets from the pallet builder. Outside the Benelux you only pay the difference in freight, calculated at checkout. For single boxes the shipping cost per parcel is shown in the cart.
Do you ship outside the Benelux?
Yes, we also deliver outside the Benelux. Freight depends on the country, the volume and the number of boxes or pallets. For large or special deliveries we are happy to quote the freight in advance.
My order is incomplete. What now?
First check your shipping confirmation to see whether your order left in several shipments. If something is really missing, email your order number to info@petcan-europe.com and we sort it out right away.
Cans, lids & sealer
Which can sizes are available?
150 ml, 250 ml sleek, 330 ml, 330 ml sleek, 355 ml, 500 ml and 500 ml sleek. All cans share the same 55 mm diameter, so every lid fits every size.
Which lids can I choose?
Standard ring lid, full-open lid with or without ring, lids with a green or red ring and a matte black pull tab. All types cost the same and fit every can size.
How does the sealing machine work?
The automatic PRO sealer closes approx. 1,000 cans per hour with an aluminium easy-open lid. Place the can in the mold, put the lid on and the machine does the rest. It comes with a 2-year warranty. Read how the sealer works.
What is a mold and do I need more than one?
The mold is the can holder in the sealer that keeps the can perfectly centred while the lid is sealed. Each can size has its own mold. Every machine comes with one free mold (250 ml by default, or the size you choose). To seal several sizes, simply order an extra mold.
How do I reorder cans and lids?
Three ways: single boxes (no minimum), ready-made packs per size (starter pack, half or full pallet, delivery included) or your own mixed pallet with the pallet builder. The fuller the pallet, the lower the price per can. Multiple pallets get an extra discount automatically in your cart.
Your logo on the can
How do I get my logo on the can?
Two ways: stickers on a roll from 1,000 pieces, ordered online, or silk print directly on the can from 10,000 cans per design and size. Stickers are ideal to start; silk print is the most premium finish for volume.
Do you check my artwork?
Yes, always free of charge. Our studio checks your file within 24 to 48 hours and sends you a digital proof with the exact size, position and colours. Nothing is printed before you approve.
How fast are my stickers ready?
Stickers are delivered 5 to 7 working days after you approve the proof, together with your cans or separately.
Which file do you need?
Preferably a vector file: PDF, AI, EPS or SVG with text converted to outlines. For stickers a high-resolution PNG also works. Silk print requires vector artwork with colours in Pantone. Only have a JPG? Send it anyway and we tell you whether it prints well.
How long does a silk print run take?
Count on 9 to 12 weeks from artwork approval. After your request you receive a quote, a mock-up and a proposed production slot within 2 working days. We can store the run and deliver it pallet by pallet; the first 6 months of storage are included.
Do you apply the stickers?
Stickers are delivered on a roll so you apply them when you fill, by hand or with a simple applicator. Prefer pre-labelled cans? Mention it in your order notes and we quote it for your volume.
Food safety
Are the cans food-safe?
Yes. Our PET cans are made for direct food contact and comply with European rules, including EU 1935/2004 and EU 10/2011. The aluminium lids are also suitable for food contact.
What can I pack in them?
Cold drinks and food: iced coffee, matcha, juices, lemonade, cocktails, desserts, nuts, dried fruit and other takeaway products. Once sealed, the contents are well protected during transport and storage.
Can I use them for hot drinks?
No. The standard PET cans are not made for hot filling or hot beverages. Use them for cold or room-temperature products, up to a maximum of 40 °C.
Can I get compliance documents?
Yes. Product specifications and food-contact documentation are available on request for professional customers.
Reselling
Can I become a reseller or distributor?
Yes. We work with resellers, wholesalers and distributors who want to offer PET cans, lids and sealers to their own customers. Send us your company details, country, target market and expected volumes and we discuss pricing, logistics and cooperation.
Is there a minimum order and a volume price?
There is no fixed minimum for every partnership: it depends on the products and your expected monthly or yearly volume. The bigger the volume, the lower the price per piece.
Can I sell under my own brand or get exclusivity?
Selling under your own brand is possible, with stickers or silk print on the can. Exclusive distribution is discussed per market, depending on volume, stock and how actively you build the brand in your region.

